Overview

Thank you for supporting Tiiny AI Pocket on Kickstarter.

Because this is a crowdfunding campaign, shipping timelines and processes may differ from standard retail orders. Our team will do our best to deliver your device as quickly and safely as possible.

Backers will receive updates throughout the production and fulfillment process via Kickstarter updates and email.

For shipping inquiries, please contact: support@tiiny.ai

Shipping Regions

Tiiny currently ships to the following countries:

Shipping Timeline

Shipping began in August 2026. Orders are being fulfilled in batches, with the overall shipping order following the backing order.

For the first fulfillment batch, 10% of orders from each country/region with orders are included, with orders prioritized by backing number within each country/region.

• Orders are shipped in fulfillment batches as production progresses.
• Shipping and delivery times may vary depending on location, customs clearance, and local logistics.

Your tracking number will be sent by email once your package has cleared customs and entered local delivery.

Order Processing

After devices leave the fulfillment warehouse:

• Tracking information will be sent to your email
• Tracking updates may take 2–5 business days to appear in the carrier system
• International shipments typically take 7–14 business days depending on location and customs processing

Actual delivery times may vary based on local carriers and customs clearance.

Address Changes

Backers may update their shipping address before the final confirmation deadline. Tiiny will send a reminder email at least two weeks before the address-lock date to any backer who has not completed their address information.

Once orders are locked for fulfillment:

• Shipping addresses cannot be modified
• Tiiny is not responsible for delivery failures caused by incorrect or incomplete addresses

Please ensure your address information is accurate.

Shipping Fees

Tiiny will cover the cost of standard shipping to any of the countries listed in the Shipping Regions section above.

Import Duties and Consumption Taxes

Import Duties

Tiiny will cover import duties for all countries within our shipping regions.

Consumption Taxes (Sales Tax / VAT)

• US Backers: Sales tax is not included and will be collected through a post-campaign survey. Tiiny will handle all tax processing to ensure smooth delivery.
• International Backers: Consumption taxes such as VAT, HST, and SST are not included. These will be collected through a post-campaign survey and Tiiny will handle the related tax processing.

Full breakdown

Please refer to our detailed tax estimate table by country/region. The information is for reference only; the actual amount you will be charged depends on your country's import regulations at the time of shipment.

Lost or Damaged Packages

If your package arrives damaged or is lost, you must notify us within 7 days of the delivery date (or of the estimated delivery window for lost packages). Delayed reports may prevent us from filing a claim with the carrier, and we may not be able to offer a replacement.

Tiiny will work with the shipping carrier to investigate the issue and provide a resolution, which may include:

• Reshipping the product
• Replacing damaged items

Please note that Tiiny is not responsible for delivery issues caused by:

• Incorrect addresses
• Failed delivery attempts
• Customs clearance delays

Multiple Shipments

If your order contains multiple items, they may be shipped separately depending on inventory availability or warehouse location.

Items may arrive in different packages.

Shipping Delays

While we aim to meet our estimated delivery timeline, delays may occur due to:

• Manufacturing schedules
• Global logistics conditions
• Customs clearance
• Weather or carrier disruptions

We will inform backers of any significant updates via Kickstarter.