Shipping policy

Overview


Thank you for supporting Tiiny AI Pocket on Kickstarter.

Because this is a crowdfunding campaign, shipping timelines and processes may differ from standard retail orders. Our team will do our best to deliver your device as quickly and safely as possible.

Backers will receive updates throughout the production and fulfillment process via Kickstarter updates and email.

For shipping inquiries, please contact: support@tiiny.ai


Shipping Regions


Tiiny currently ships to the following countries:

North America
United States, Canada, Mexico

Europe
Germany, United Kingdom, Netherlands, Spain, Italy, France, Ireland, Switzerland, Sweden, Belgium, Poland, Austria, Hungary, Czech Republic, Norway, Romania, Portugal, Finland, Denmark, Lithuania, Serbia, Cyprus, Estonia, Slovenia, Latvia, Greece

Asia Pacific
Australia, New Zealand, Singapore, Malaysia, Indonesia


Shipping Timeline


Delivery is expected to begin in August 2026, fulfilled in the order pledges were received. We will continue to share updates as production progresses.

Because this is a hardware crowdfunding project:
  • Orders will ship after production is completed
  • Devices will be delivered in fulfillment batches
  • Delivery times may vary depending on location and logistics

Once your order ships, you will receive an email with tracking information.


Order Processing


After devices leave the fulfillment warehouse:
  • Tracking information will be sent to your email
  • Tracking updates may take 2–5 business days to appear in the carrier system
  • International shipments typically take 7–14 business days depending on location and customs processing

Actual delivery times may vary based on local carriers and customs clearance.


Address Changes


Backers may update their shipping address before the final confirmation deadline. Tiiny will send a reminder email at least two weeks before the address‑lock date to any backer who has not completed their address information.

Once orders are locked for fulfillment:
  • Shipping addresses cannot be modified
  • Tiiny is not responsible for delivery failures caused by incorrect or incomplete addresses

Please ensure your address information is accurate.


Shipping Fees


Tiiny will cover the cost of standard shipping to any of the countries listed in the Shipping Regions section above.


Import Duties and Consumption Taxes


Import Duties
Tiiny will cover import duties for all countries within our shipping regions.

Consumption Taxes (Sales Tax / VAT)

• US Backers: Sales tax is not included and will be collected through a post‑campaign survey. Tiiny will handle all tax processing to ensure smooth delivery.

• International Backers: Consumption taxes such as VAT, HST, and SST are not included. These will be collected through a post‑campaign survey and Tiiny will handle the related tax processing.

Full breakdown:

Please refer to our detailed tax estimate table by country/region. The information is for reference only; the actual amount you will be charged depends on your country’s import regulations at the time of shipment.
 
Country Tax Type Tax Rate (Estimated) Est. Tax at $1,399 (USD) Est. Tax at $1,599 (USD) Est. Tax at $1,799 (USD)
US Sales Tax 0-10.5% 0-147 0-168 0-189
Canada GST/HST 5%-15% 70-210 80-240 90-270
Mexico VAT 16% 224 256 288
Germany VAT 19% 266 304 342
United Kingdom VAT 20% 280 320 360
Netherlands VAT 21% 294 336 378
Spain VAT 21% 294 336 378
Italy VAT 22% 308 352 396
France VAT 20% 280 320 360
Ireland VAT 23% 322 368 414
Switzerland VAT 8.10% 113 130 146
Sweden VAT 25% 350 400 450
Belgium VAT 21% 294 336 378
Austria VAT 20% 280 320 360
Hungary VAT 27% 378 432 486
Norway VAT 25% 350 400 450
Poland VAT 23% 322 368 414
Romania VAT 19% 266 304 342
Czech Republic VAT 21% 294 336 378
Lithuania VAT 21% 294 336 378
Portugal VAT 23% 322 368 414
Finland VAT 25.50% 357 408 459
Denmark VAT 25% 350 400 450
Serbia VAT 20% 280 320 360
Cyprus VAT 19% 266 304 342
Estonia VAT 24% 336 384 432
Slovenia VAT 22% 308 352 396
Latvia VAT 21% 294 336 378
Greece VAT 24% 336 384 432
Singapore GST 9% 126 144 162
Indonesia VAT+PPh 13.50% 189 216 243
Malaysia SST 10% 140 160 180
Australia GST 10% 140 160 180
New Zealand GST 15% 210 240 270


Lost or Damaged Packages


If your package arrives damaged or is lost, you must notify us within 7 days of the delivery date (or of the estimated delivery window for lost packages). Delayed reports may prevent us from filing a claim with the carrier, and we may not be able to offer a replacement.

Tiiny will work with the shipping carrier to investigate the issue and provide a resolution, which may include:
  • Reshipping the product
  • Replacing damaged items

Please note that Tiiny is not responsible for delivery issues caused by:
  • Incorrect addresses
  • Failed delivery attempts
  • Customs clearance delays


Multiple Shipments


If your order contains multiple items, they may be shipped separately depending on inventory availability or warehouse location.

Items may arrive in different packages.


Shipping Delays


While we aim to meet our estimated delivery timeline, delays may occur due to:
  • Manufacturing schedules
  • Global logistics conditions
  • Customs clearance
  • Weather or carrier disruptions

We will inform backers of any significant updates via Kickstarter.


Contact


For shipping questions, please contact: support@tiiny.ai