Overview

Thank you for supporting Tiiny AI Pocket on Kickstarter.

Because this is a crowdfunding campaign, shipping timelines and processes may differ from standard retail orders. Our team will do our best to deliver your device as quickly and safely as possible.

Backers will receive updates throughout the production and fulfillment process via Kickstarter updates and email.

For shipping inquiries, please contact: support@tiiny.ai

Shipping Regions

Tiiny currently ships to the following countries:

Shipping Timeline

Shipping began in August 2026. Orders are being fulfilled in batches, with the overall shipping order following the backing order.

For the first fulfillment batch, 10% of orders from each country/region with orders are included, with orders prioritized by backing number within each country/region.

• Orders are shipped in fulfillment batches as production progresses.
• Shipping and delivery times may vary depending on location, customs clearance, and local logistics.

Your tracking number will be sent by email once your package has cleared customs and entered local delivery.

Order Processing

Orders are fulfilled and shipped in batches as production progresses. For international shipments, the delivery process generally includes the following stages:

• International Shipping: The first leg of international shipping typically takes around 5–7 days.
• Customs Clearance: Upon arrival in the destination market, shipments must clear customs. Customs clearance is expected to take at least 5 business days and potentially longer.
• Local Delivery: After customs clearance, shipments are handed over to the local carrier for delivery.

Individual tracking numbers are generated and shared once the shipment is handed over to the local carrier.

Actual shipping and delivery times may vary depending on the destination, customs processing, and local carrier operations.

Address Changes

The shipping information survey on PledgeBox is currently locked, and shipping addresses can no longer be modified through the survey.

If you need to request an address change due to special circumstances, please contact support@tiiny.ai. Address change requests are subject to fulfillment status and may not be accommodated once your order has entered the shipping process.

Tiiny is not responsible for delivery failures caused by incorrect or incomplete address information.

Shipping Fees

Tiiny will cover the cost of standard shipping to any of the countries listed in the Shipping Regions section above.

Import Duties and Consumption Taxes

Import Duties

Tiiny will cover import duties for all countries within our shipping regions.

Consumption Taxes (Sales Tax / VAT)

• US Backers: Sales tax is not included and will be collected through a post-campaign survey. Tiiny will handle all tax processing to ensure smooth delivery.
• International Backers: Consumption taxes such as VAT, HST, and SST are not included. These will be collected through a post-campaign survey and Tiiny will handle the related tax processing.

Full breakdown

Please refer to our detailed tax estimate table by country/region. The information is for reference only; the actual amount you will be charged depends on your country's import regulations at the time of shipment.

Lost or Damaged Packages

If your package arrives damaged or is lost, you must notify us within 7 days of the delivery date (or of the estimated delivery window for lost packages). Delayed reports may prevent us from filing a claim with the carrier, and we may not be able to offer a replacement.

Tiiny will work with the shipping carrier to investigate the issue and provide a resolution, which may include:

• Reshipping the product
• Replacing damaged items

Please note that Tiiny is not responsible for delivery issues caused by:

• Incorrect addresses
• Failed delivery attempts
• Customs clearance delays

Multiple Shipments

If your order contains multiple items, they may be shipped separately depending on inventory availability or warehouse location.

Items may arrive in different packages.

Shipping Delays

While we aim to meet our estimated delivery timeline, delays may occur due to:

• Manufacturing schedules
• Global logistics conditions
• Customs clearance
• Weather or carrier disruptions

We will inform backers of any significant updates via Kickstarter.