Thank you for choosing Tiiny AI Pocket. This Limited Warranty applies to Tiiny AI Pocket devices purchased through the official Tiiny website and official crowdfunding campaigns (such as Kickstarter) and already delivered. Please read the following terms carefully.

Warranty Coverage

Tiiny provides a 1-year limited hardware warranty to the original purchaser, effective from the date of receipt, and requires valid proof of purchase.

Warranty Period

During the warranty period, Tiiny will provide free repair or replacement for hardware failures caused by manufacturing defects under normal use. If repair is not possible, the device may be replaced with a new one. The warranty period for the replacement device is the remaining term of the original warranty, or 30 days from the delivery of the replacement, whichever is longer.

What This Warranty Covers

• Hardware defects in materials or workmanship.
• Failures of internal components under normal usage.
• Manufacturing faults that prevent the device from functioning properly.

What This Warranty Does Not Cover

• Improper use or installation.
• Physical damage: drops, liquid exposure, or impact.
• Unauthorized repair or modification, manual disassembly, or removed/altered serial numbers.
• Incorrect power supply or electrical issues.
• Natural disasters: fire, flooding, lightning, etc.
• Cosmetic damage (scratches, dents) and normal wear and tear.

Warranty Claim Process

Contact: Send an email to support@tiiny.ai with the subject format: Tiiny AI Warranty Request - [Order Number] - [Name]

Information Required:

• Purchase email/order number and device serial number.
• Description of the issue and photo/video proof.

Our support team will assist with troubleshooting and provide further instructions upon receiving the email.

Shipping & Import Fees

Shipping Costs

If a device is confirmed to have a manufacturing defect or arrives damaged, Tiiny will cover all round-trip shipping costs required for repair or replacement. Users must provide clear photos or videos of the issue first.

Warranty Import Fees

For warranty repairs or replacement shipments, Tiiny will cover reasonable and standard customs duties or import fees, provided the user cooperates in supplying necessary clearance documents.

Out-of-Warranty Repairs

After the 1-year warranty period, Tiiny will continue to provide official paid repair services when possible. Fees may include replacement parts, labor costs, and shipping fees. We will provide a quotation before proceeding.

Software & Data Disclaimer

Tiiny AI Pocket may run user-installed models, agents, and applications. Tiiny is not responsible for the loss of user data, locally stored models, or user configurations and files. Users are encouraged to regularly back up important data.